Crucial Conversations (part 1 of 18)

Crucial Conversations: Tools for Talking When Stakes Are High

by: Patterson, Grenny, McMillan, Switzler (2012)

[pigeonhole] Practical Rule Book

[premise] A guide book, with tactics and techniques, of how to conduct a difficult conversation as a means to improving your career and/or relationships

Chapters:

FORWARD TO THE SECOND EDITION – vii
FORWARD TO THE FIRST EDITION – ix
PREFACE – xiii
ACKNOWLEDGMENTS – xvii

  1. What’s a Crucial Conversation? And Who Cares? – 1-18
  2. Mastering Crucial Conversations. The Power of Dialogue. 19-32
  3. Start with Heart. How to Stay Focused on What You Really Want. 33-50
  4. Learn to Look. How to Notice When Safety Is at Risk. 51-72
  5. Make It Safe. How to Make it Safe to Talk About Almost Anything. 73-102
  6. Master My Stories. How to stay in Dialogue When You’re Angry, Scared, or Hurt. 103-130
  7. STATE My Path. How to Speak Persuasively, Not Abrasively. 131 – 154
  8. Explore Others’ Paths. How to Listen When Others Blow Up or Clam Up. 155-176
  9. Move to Action. How to Turn Crucial Conversations into Actions and Results. 177-188
  10. Yeah, But. Advice for Tough Cases. 189-210
  11. Putting It All Together. Tools for Preparing and Learning. 211-222
  12. Afterword. What I’ve Learned About Crucial Conversations in the Past Ten Years. 223-230

ENDNOTES – 231
INDEX – 233